About the ebook

Exceed Consumer Duty requirements with analysis

This ebook will outline the scope of Consumer Duty requirements and highlight the evidence required to satisfy these regulations.

Then, it will share how you can incorporate customer journey mapping into this process so that you can analyze and act on feedback in a way that meets and goes beyond the standards required by Consumer Duty.

Finally, this ebook will share an example of a financial institution utilizing AI-powered analytics software to not only exceed Consumer Duty reporting requirements, but also enhance its customer experience program.